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Apex Chassis Return & Exchange Policy

Apex Return Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to return it. 30 days is from the date of purchase to the post marked return date.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

You will also need to provide receipt or proof of purchase on the RMA form.

All returns are subject to a 15% restocking fee.

Please Inspect
Please inspect your order upon receipt and follow the procedure below if there are any issues:

All warranty, return and exchanges begin with Apex – please contact us via one of the forms below:

Defective or Damaged
If your item arrived defective or damaged and you need to exchange for a non-damaged item, please complete our WARRANTY CLAIM FORM and we will get a part re-sent to you within 48 hours. We will likely contact you by phone to ensure we get it right.

Exchange
If you ordered the wrong part and want to return what you purchased and order the correct part, please fill out the RMA FORM here, print and return with part. Re-order the correct part. You can also contact your retailer if you prefer, but it will usually be faster to deal directly with APEX. We will likely contact you by phone to ensure we get it right.

Basic Return & Refund
If you just want to return what you purchased, fill out the RMA FORM here, print and return with part.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once approved, you will be refunded on your original payment method (From Apex or your original Retailer). Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Returns and Exchanges:
All returns are shipped pre-paid by purchaser to:
Apex Chassis LLC
1131 E Cinnabar Ave
Phoenix AZ
85020

Please include a copy of your RMA form inside the box, and write 'RMA' near the shipping label. 

Gift Cards and Sale Items
Unfortunately, we cannot accept returns on sale items or gift cards.

Customer Service:
If you have any questions at any time about your return please contact us at sales@apexchassis.com or Customer Service at 602-639-1548.

 

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